What is Ledger® Live and why download it?
Ledger® Live is the official desktop and mobile application for managing hardware Ledger® devices (such as Nano S and Nano X). It provides a secure interface to view balances, send/receive crypto, manage apps and firmware, stake supported assets, and connect to services like Ledger® Exchange. Always download Ledger® Live from the official source: ledger.com/ledger-live.
How to download and install Ledger® Live
Choose your platform on the official Ledger® Live page — Windows, macOS, Linux, Android, or iOS. Download the installer, follow on-screen instructions, then connect your Ledger® device. During first use you will be prompted to verify firmware and device authenticity. Never use third-party downloads; they risk compromise.
Ledger® Login & initial setup
Ledger® Live does not use a central "password" login: authentication happens through your connected hardware device and PIN. After installing Ledger® Live, open the app, connect your Ledger® device, enter your device PIN, and the app will display your accounts. For account-level recovery use your 24-word recovery phrase on a device you trust.
Common problems & troubleshooting
Ledger® Login not working / Unable to login
If Ledger® Live refuses to detect your device or you cannot authenticate, try these steps: reconnect the USB cable, switch ports, reboot your computer/mobile, ensure the latest Ledger® Live and firmware are installed, and try the official troubleshooting guides at Ledger® Help Center.
Error connecting Ledger® account
Connection errors often stem from outdated Ledger® Bridge (on desktop), missing permissions, or a locked device. Update Ledger® Live and device firmware, install any required helper software from Ledger's site, and disable interfering extensions or security software temporarily.
Ledger® App not working / Can't verify wallet / Error decline
If specific transactions are declined or verification fails, confirm your device firmware and Ledger® Live are current, check network conditions, and review the transaction details (gas fees, limits). For verification or compliance holds, follow the steps in Ledger® documentation or open a support ticket via the Help Center.
Account recovery & device security
Ledger® account recovery relies solely on your recovery phrase. If you lose your device, restore it using the 24-word phrase on a replacement Ledger® or compatible recovery tool. Ledger® does not store your recovery phrase — keep it offline, in secure physical form. There is no vendor-side 2FA reset: the device + recovery phrase are the root of access control.
Where to get official help
For step-by-step fixes, firmware updates, and account guidance use Ledger®’s support pages: support.ledger.com and the Ledger® Live download portal at ledger.com/ledger-live. Avoid unofficial forums for critical recovery steps — scammers may impersonate support.
Frequently asked questions
- 1. Where can I safely download Ledger® Live?
- From the official page: ledger.com/ledger-live. Do not download from search-result mirrors.
- 2. Why won’t Ledger® Live detect my device?
- Try a different USB cable/port, enable USB permission on mobile, update firmware, or reinstall Ledger® Live. Consult the Help Center for platform-specific instructions.
- 3. How do I recover my Ledger® account?
- Use your 24-word recovery phrase on a Ledger® device during setup to restore accounts. Ledger® cannot recover this phrase for you.
- 4. Can I reset two-factor authentication (2FA) for Ledger®?
- Ledger® hardware uses the device and recovery phrase as authentication. Traditional 2FA apps are not required for device access; resets are performed via device restore.
- 5. What causes “transaction declined” errors?
- Declines can result from network congestion, incorrect gas fees, insufficient balance, or compliance checks. Review the error in Ledger® Live and retry with corrected parameters.
- 6. How do I contact Ledger® support?
- Start at support.ledger.com to read guides or submit a ticket for personalized help.